Monday, January 28, 2008

Network Troubleshooting - 2 : Check the Adapters

Check the Network Card.

A network card, network adapter, LAN Adapter or NIC (network interface card) is a piece of computer hardware designed to allow computers to communicate over a computer network.



A Network card allows you to send / receive messages to / from other computers in the same Network. Hence, the next obvious checkpoint is the Network Card.

You can use the simple PING command to ensure that the Network Card is working as expected. You just need to open a Command Prompt ( Terminal in LINUX ) & type :-

ping localhost

You should see a reply from the Network Card like this :-

Pinging sandeep-personal [127.0.0.1] with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time 1ms TTL=128
Reply from 127.0.0.1: bytes=32 time 1ms TTL=128
Reply from 127.0.0.1: bytes=32 time 1ms TTL=128
Reply from 127.0.0.1: bytes=32 time 1ms TTL=128

If you don't get this response, you can conclude on these :-

1. The Network Card is not properly installed.
2. The Network Card is not properly configured.
3. The Network Card is no longer functional.

Now, it's time to call up the IT Help Desk & tell them that there's a problem with the Network Card.

At the end of this exercise, you have :-

* tried some basic troubleshooting steps.
* identified the source of the problem.
* communicated effectively to the IT Support Staff.

You can now confidently communicate with the IT Support Staff & they'd be more than happy to work with an "educated" colleague.

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