Friday, January 25, 2008

Network Troubleshooting - 1 : Check the Cables

Check the Cables !

Yes, the most simplest method is toe check if Network Cable is properly connected to the computer.

Here's a small Checklist that I use :-

* The Network Cable is connected correctly to the Network Card (usually, rear of the Computer)
* The Network LEDs are flashing green - continuous or blinking.

If any of the above are not correct, I am sure there's something wrong with connection. If the Cable is connected correctly & your computer is still unable to get on the Network, you might want to try with a new Network Cable.

If it works - you have solved the problem :)

If you don't get this response, you can conclude on these :-

1. The Network Card is not able to get a signal from the Network.
2. The Network Card is not properly installed.
3. The Network Card is not properly configured.
4. The Network Card is no longer functional.

Now, it's time to call up the IT Help Desk & tell them that there's a problem with the Network Card.

At the end of this exercise, you have :-

* tried some basic troubleshooting steps.
* identified the source of the problem.
* communicated effectively to the IT Support Staff.

You can now confidently communicate with the IT Support Staff & they'd be more than happy to work with an "educated" colleague.

No comments: